10 Best Open Source Gleap Alternatives
A curated collection of the 10 best open source and self-hosted alternatives to Gleap in 2026.
Looking for a free, privacy-friendly, or self-hosted replacement for Gleap in 2026? The top open-source alternative is Chatwoot — Open-source customer support platform with AI agents.
Other highly rated open-source Gleap alternatives include Erxes, Fider and Chaskiq.
Open-source customer support platform with AI agents
Chatwoot is an open-source customer support platform that combines AI agents, omnichannel support, and knowledge base management into a single solution. Whether you choose self-hosting or cloud deployment, Chatwoot helps businesses streamline customer interactions across multiple channels. - AI Assistant (Captain): Built-in AI agent that learns from your help center, chats, and FAQs to automate responses and reduce support volume - Copilot: AI-powered tool providing smart answer suggestions, instant access to past conversations, and quick help-center lookups - Multilingual Support: Translates and assists agents in responding to customers in their native language - Omnichannel Support: Manage customer conversations from website, email, social media, and messaging platforms (Facebook, Instagram, Telegram, LINE, WhatsApp) - Customizable Live Chat: Brandable chat widget with customizable colors, language, text, and design - Knowledge Base: Centralized repository for FAQs and help articles - Voice Calls: Integrated voice channel for direct customer communication - Self-Hosting & Cloud Options: Deploy on your own infrastructure or use managed cloud service - Open Source: Full access to source code with community and enterprise support options Chatwoot is built with Ruby on Rails and Vue.js, supporting deployment on Docker, Kubernetes, or bare metal servers. The platform offers comprehensive documentation for self-hosting, with options for both community and enterprise support tiers.
AI-native experience operating system for modern businesses
erxes is an AI-native experience operating system that unifies frontline operations, revenue, and teams on a single platform. With over 100 modules, it provides a unified source of truth for modern businesses, eliminating tool sprawl and integration complexity. - Unified Workspace: Single inbox for all customer conversations (messenger, email, WhatsApp, calls, web chat) with full CRM context - AI Agents: Native AI steps in automation (classify, summarize, draft, decide) and real-time AI agents via MCP, CLI, or API - Pipeline Management: Kanban, list, calendar, and timeline views with AI-powered forecasting and win-probability tracking - Omnichannel Support: Voice, video, co-browsing, and SLA-based routing built-in - Automation Engine: Drag-and-drop workflows with 80+ triggers, versioning, and observability - Customer 360: Complete customer profile with deal history, tickets, NPS, and order data - Open Source Core: AGPLv3 licensed with Enterprise Edition for advanced features - Real-time Sync: All operations sync back to your workspace instantly - Open Source: AGPLv3 license with self-hosting support - Enterprise Edition: Available for advanced features and compliance (SOC 2, HIPAA) - Deployment: Self-hostable with Docker, Kubernetes, or cloud options - Integrations: Connects via MCP, CLI, REST API, or OpenAI/Claude models - Data Residency: EU-friendly with GDPR compliance options
A self-hosted community feedback tool that helps organizations gather, discuss, and prioritize user suggestions and feature requests.
A self-hosted community feedback tool that helps organizations gather, discuss, and prioritize user suggestions and feature requests.
Open source messaging platform for marketing, support & sales
Chaskiq is a self-hosted, open-source platform designed to enhance customer communication for marketing, support, and sales teams. It offers a powerful webchat, video calls, onboarding tours, and automated campaigns, all while providing extensive plugin integrations for extended functionality. - Webchat & Video Calls: Robust live chat with integrated video call capabilities for real-time customer interactions. - Automation Flows: Automate conversations with outbound and inbound routing, audience targeting, and self-service options. - Campaigns & Banners: Send targeted messages, promotions, and guided tours to visitors at the right time. - Help Center: Create and organize help articles for customer self-service. - Unlimited Inboxes: Consolidate conversations from multiple channels (Twitter, WhatsApp, Facebook Messenger, Telegram) into one unified inbox. - Reporting & Analytics: Generate custom reports with beautiful visualizations, including data from external services. - Plugin Ecosystem: Over 30 plugins for integrations like Calendly, Zoom, payment gateways, and Zapier. - GraphQL API & OAuth2: Secure API for building custom applications and extending platform functionality. - Email Continuity: Maintain conversations via email even after visitors leave the webchat. - Permissions & Access Control: Configure agent access based on business needs. Chaskiq is open-source and can be self-hosted on your own infrastructure. It is built with modern web technologies and supports deployment on various cloud providers or on-premise servers. The platform is designed for scalability and extensibility, making it suitable for businesses of all sizes.
Open source customer feedback tracker
LogChimp is an open-source customer feedback platform designed to help product teams track, manage, and analyze customer insights effectively. - Feedback Collection: Capture and organize customer feedback through comments and posts - Custom Branding: Personalize the platform with your logo and brand colors - Role-Based Access: Manage permissions with roles like admin, moderator, manager, and viewer - Boards & Roadmaps: Organize feedback into boards and visualize product roadmaps - User Insights: Gain visibility into customer activity and feedback trends - Dashboard: Centralized control panel for managing posts, boards, users, and roles - Self-Hosting: Full data control with self-hosted deployment options - Open Source: Community-driven development with GitHub contributions LogChimp is built with Node.js and MongoDB, offering easy self-hosting on your own servers. The platform emphasizes data privacy and security while providing complete customization options. Deployment is straightforward with Docker support, making it suitable for both startups and enterprises.
AI agent customer support for SaaS in under 10 lines of code
Cossistant is the open-source AI and human support framework designed specifically for React and Next.js applications. It transforms your support system by deploying a custom AI agent that learns from your team's interactions, reducing manual workload while maintaining high-quality responses. - Self-learning knowledge base: Automatically builds FAQs from your documentation, resources, and past conversations to improve agent responses over time. - Programmable actions: Integrates with tools like Linear, Stripe, and Cal.com out-of-the-box, with support for custom API integrations. - Code-first workflows: Add support AI agents to your app in under 10 lines of code using the @cossistant/next package. - Customizable agent personality: Control the model, prompt, tone, and skills to match your brand voice. - Real-time inbox: Monitor conversations with live visitor tracking, response times, and AI intervention metrics. - Human escalation: Seamlessly transitions complex issues to human support when needed. - SSO & API integration: Configure Single Sign-On with providers like Google and Microsoft, plus REST API and webhook support. Cossistant is open-source and can be self-hosted. The framework is built for modern JavaScript/TypeScript stacks and integrates seamlessly with React and Next.js applications. Full documentation and deployment guides are available on the official website.
Open-source feedback management with AI
ClearFlask is an open-source feedback management tool designed to help product teams collect, analyze, and act on customer feedback efficiently. The platform offers features for public roadmaps, changelogs, and AI-powered insights to prioritize features and engage with customers transparently. - Feedback Collection: Gather customer feedback directly on your product website with customizable widgets. - Public Roadmaps: Share your product roadmap with customers to build transparency and trust. - Changelogs & Announcements: Keep customers informed about updates and new features. - AI-Powered Insights: Use ClearFlask AI to analyze feedback and generate actionable insights. - Self-Hosting: Deploy ClearFlask on your own infrastructure with full data ownership. - Integrations: Connect with tools like Slack, GitHub, and more to streamline workflows. - Scalable Cloud Hosting: Opt for a hassle-free cloud solution with pay-as-you-go pricing. ClearFlask is open-source and can be self-hosted on your own infrastructure. The platform supports Docker for easy deployment and provides comprehensive documentation for setup and configuration. For those preferring a managed solution, ClearFlask offers a cloud-hosted version with scalable pricing.
Self-hostable changelog and roadmap platform
ShipShipShip is a modern, self-hostable changelog and roadmap platform designed to help teams share product updates, gather feedback through feature voting, and keep their community engaged. - Kanban Roadmap: Drag-and-drop board with multiple event statuses for visual project tracking. - Community Voting: Allow users to vote on upcoming features and collect valuable feedback. - Newsletter System: Automated email updates to notify users about new features and releases. - Developer Friendly: RESTful API, Docker deployment, and a modern tech stack for easy integration. - Self-Hostable: Full control over data and infrastructure with no vendor lock-in. - Highly Customizable: Modify themes, layouts, and features to align with your brand identity. ShipShipShip can be deployed in minutes using Docker with a single command: bash docker run -d -p 8080:8080 nelkinsky/shipshipship:latest The platform is open-source, allowing for complete customization and self-hosting flexibility. No complex setup is required, making it accessible for teams of all sizes.
Self-hosted visual bug reporting tool
BugPin is a self-hosted visual bug reporting tool designed to streamline issue tracking for web applications. It embeds a lightweight widget into your site, allowing users to capture screenshots, annotate issues, and submit detailed reports with console errors, network logs, and browser metadata. - Visual Bug Reporting: Capture full-page or visible area screenshots directly from your web application with built-in annotation tools (pen, rectangle, circle, arrow, text, and privacy blur). - Automatic Data Collection: Each report includes console errors, network logs, and browser metadata for comprehensive debugging. - Self-Hosted & Private: Deploy on your own servers with a simple SQLite database and Docker setup. No external dependencies or cloud required. - Lightweight Widget: Under 150KB gzipped, loads asynchronously, and uses Shadow DOM for style isolation to avoid slowing down your app. - Offline Support: Reports are cached locally and automatically submitted when connectivity is restored. - Easy Integration: Add BugPin to your site with a single script tag and customize the widget appearance and webhooks. - Open Source: Free Community Edition with optional Enterprise upgrades for SSO, webhooks, or white-label branding. BugPin is built with modern web technologies and designed for easy self-hosting. It supports Docker deployment and uses SQLite for data storage, making it ideal for privacy-conscious teams. The tool is GDPR-compliant and does not rely on external AI models, ensuring data remains under your control.
Feedback platform for developer-led SaaS teams
Ship what users actually want. Reflet helps developer-led SaaS teams collect feedback, prioritize with voting, auto-triage with AI, and close the loop with changelogs — from first request to shipped feature. - Feedback Board: Centralized hub for collecting and managing user requests with voting and duplicate detection. - AI-Powered Triage: Automatic tagging, priority estimation, complexity scoring, and duplicate detection to save hours of manual work. - Roadmap & Changelog: Public or private roadmaps and changelogs to keep users informed and engaged. - Embeddable Widget: Drop-in script tag or React hooks for seamless integration into any application. - Integrations: Connect with Slack, Discord, and other tools to streamline workflows. - Custom Metadata: Add custom fields to feedback for better organization and filtering. - Webhook Support: Real-time updates on feedback status changes. - Enterprise Features: SAML SSO, white-label branding, and dedicated support for business plans. Reflet is open-source and can be self-hosted. The project is built with modern web technologies and provides comprehensive documentation for deployment and customization. The GitHub repository offers the source code, issue tracking, and contribution guidelines for developers who prefer self-hosting or want to extend functionality. GitHub Repository
About Gleap
Ship software that heals itself.
Gleap transforms customer feedback into actionable insights, automated fixes, and shipped features. Support becomes fixes. Feedback becomes shipped features. Your team only builds what's next.
Key Features of Gleap
- AI Support Agents: Kai handles routine support across channels, resolving 80% of inquiries before human intervention.
- Self-Healing Software: Kai Resolve captures bugs, categorizes issues, and automatically generates pull requests for confirmed bugs.
- AI Product Management: Kai PM clusters feature demand, prioritizes roadmaps, and writes specs for Kai Code to implement.
- Custom AI Agents: No-code builder for specialized agents with 1,000+ integrations via Composio.
- Unified Platform: Combines live chat, knowledge base, public roadmaps, surveys, and multichannel support.
- Automated Workflows: Turn feedback into tasks, automate responses, and close the loop from bug report to merged PR.
- SOC 2 Type 2 & GDPR Compliance: Enterprise-grade security and privacy standards.
- Shared Context: Agents collaborate with full visibility across support, product, and engineering.
Tech / Self-Hosting
Gleap is a cloud-based SaaS platform with no self-hosting option. It integrates with existing tools via APIs and supports MCP Server for custom agent development. The platform is SOC 2 Type 2 compliant and GDPR-friendly, making it suitable for enterprise use.