Chatwoot
AI-powered omnichannel support desk for live chat, email, WhatsApp, and social media. Self-host or use cloud. Alternative to Intercom and Zendesk.
Chatwoot is an open-source customer support platform that combines AI agents, omnichannel support, and knowledge base management into a single solution. Whether you choose self-hosting or cloud deployment, Chatwoot helps businesses streamline customer interactions across multiple channels.
Key Features
- AI Assistant (Captain): Built-in AI agent that learns from your help center, chats, and FAQs to automate responses and reduce support volume
- Copilot: AI-powered tool providing smart answer suggestions, instant access to past conversations, and quick help-center lookups
- Multilingual Support: Translates and assists agents in responding to customers in their native language
- Omnichannel Support: Manage customer conversations from website, email, social media, and messaging platforms (Facebook, Instagram, Telegram, LINE, WhatsApp)
- Customizable Live Chat: Brandable chat widget with customizable colors, language, text, and design
- Knowledge Base: Centralized repository for FAQs and help articles
- Voice Calls: Integrated voice channel for direct customer communication
- Self-Hosting & Cloud Options: Deploy on your own infrastructure or use managed cloud service
- Open Source: Full access to source code with community and enterprise support options
Tech / Self-Hosting
Chatwoot is built with Ruby on Rails and Vue.js, supporting deployment on Docker, Kubernetes, or bare metal servers. The platform offers comprehensive documentation for self-hosting, with options for both community and enterprise support tiers.