Erxes
Unifies frontline operations, revenue, and teams on one platform with 100+ modules. Built for operators who refuse tool sprawl and need real-time AI agents.
Erxes is an open-source alternative to:
erxes is an AI-native experience operating system that unifies frontline operations, revenue, and teams on a single platform. With over 100 modules, it provides a unified source of truth for modern businesses, eliminating tool sprawl and integration complexity.
Key Features
- Unified Workspace: Single inbox for all customer conversations (messenger, email, WhatsApp, calls, web chat) with full CRM context
- AI Agents: Native AI steps in automation (classify, summarize, draft, decide) and real-time AI agents via MCP, CLI, or API
- Pipeline Management: Kanban, list, calendar, and timeline views with AI-powered forecasting and win-probability tracking
- Omnichannel Support: Voice, video, co-browsing, and SLA-based routing built-in
- Automation Engine: Drag-and-drop workflows with 80+ triggers, versioning, and observability
- Customer 360: Complete customer profile with deal history, tickets, NPS, and order data
- Open Source Core: AGPLv3 licensed with Enterprise Edition for advanced features
- Real-time Sync: All operations sync back to your workspace instantly
Tech / Self-Hosting
- Open Source: AGPLv3 license with self-hosting support
- Enterprise Edition: Available for advanced features and compliance (SOC 2, HIPAA)
- Deployment: Self-hostable with Docker, Kubernetes, or cloud options
- Integrations: Connects via MCP, CLI, REST API, or OpenAI/Claude models
- Data Residency: EU-friendly with GDPR compliance options