Freescout
Lightweight self-hosted help desk software for customer support teams. Centralizes emails, live chat, and social channels in one privacy-focused platform.
FreeScout is a free, open-source help desk and shared inbox solution built with PHP (Laravel framework). It provides a professional customer support platform without the cost of Zendesk or Help Scout, while ensuring privacy and full data control.
Key Features
- Multichannel support: Email, WhatsApp, Telegram, Facebook, Slack, live chat, and more
- Unlimited agents, tickets, and mailboxes with no restrictions
- Secure by design with modern OAuth authentication (Microsoft 365, Google Workspace)
- Mobile-friendly interface with full accessibility support
- Multilingual support with 30+ languages available
- Seamless email integration via SMTP, IMAP, POP3
- Advanced ticket management: Collision detection, starred conversations, internal notes, forwarding/merging
- Automation tools: Auto replies, saved replies, satisfaction ratings, tags, spam filter
- Integration modules: LDAP, Kanban boards, Slack, WhatsApp, Facebook, Telegram, SMS via Twilio
- Knowledge base and live chat capabilities
- Customization options: White-labeling, custom fields, folders, styles, and email templates
- Real-time reports and analytics
- Web installer & updater for easy deployment
Tech / Self-Hosting
FreeScout is a pure PHP/MySQL application that can be deployed on shared hosting or dedicated servers. It offers a web installer for straightforward setup and supports various hosting environments. The software is designed for self-hosting, giving organizations full control over their data and infrastructure.